Employee Assistance Program (EAP) refers to worksite-based programs that involve people or resources designed to educate and support both employers and employees. It is crucial that the employee and employer are aiming at one unified objective and the roles and objectives are laid carefully from scratch. Moreover, interaction is also necessary to ensure productivity and efficiency. EAP helps businesses and organizations to optimize productivity by helping employees identify professional or personal concerns if any.
The individual or the study material addressing the individual can then resolve the issues that affect the job performance of the employee. This practice in the workplace leads to the prevention and resolution of issues.
The EAP program also takes into consideration the employee’s health and well-being. It works as a vital tool for maintaining work ethics through interactions, activities, and training. It helps in times when an employee recovers from illness or injuries. It gives an edge to the employers by helping them retain the valuable employees and aligning the new ones to outperform the existing ones.
It is evident that severe efforts in the direction of identifying the issues and solving them, make the employee feel value especially in times of serious medical and family conditions. There are numerous benefits that an employee can draw from such a program. Some of them are listed here:
An EAP program gives them access to an EAP crisis counselor 24 hours a day via a Crisis Telephone Line. In times of emergency or need, the employees can get in touch with the organization and the get assistance within 24 hours of their appointment. This employee benefit in India has been long taken care of by the human resource department informally and now has been formalized to be incorporated into organizations.
As easy as it is to express happiness, it is equally difficult to express grief. EAP gives closure to the employees and ensures sanity in thoughts and actions. The best part about this program is that the employees enjoy total anonymity. Therefore, it helps employees to cherish the fact that there is a resource where they can discuss sensitive issues in complete confidence. The exercise is to ensure that the employees have a well-structured, stress-free life. This is done to ensure the employee’s mental safety and eliminate matters of concern.
EAP counseling has been immensely helping in matters of organizational success. Not only has it brought in harmony to the lives of employees and employers, but it has also contributed a great deal in other domains of consideration.
The program has sought convenient matrices and contributed mainly towards:
- Reducing the average number of days that the employees have been on leave
- Lesser internal tiffs between the co-workers and externally, the third party dealers or the clients
- Increased levels of employee retention because of workplace mental satisfaction
- Significantly reduced medical costs arising from early identification and treatment of individual mental health and substance use issues
- Lesser cases of illness, accidents, and compensation of losses
- Includes sessions for family members as well, making work and personal life merrier