For a 3PL logistics company, providing premium 3PL logistics services is of top priority. This is what differentiates the 3PL logistics services from the 2PL logistics services. Customers pay a premium, in order to get a premium experience from the third party logistics in canada. To make this experience more exclusive, 3PL logistics services companies have started adopting as well as integrating technology in their environment.
Thus, We would see the modernization of 3PL logistics services through the implementation of various technologies. One of the key aspects of this regard will be modernizing logistics services through artificial intelligence (AI). While we have seen the implementation of AI in different segments, such as the automobile industry, healthcare industry, telecommunication industry, we have not seen much of it in the logistics sector.
However, 2019 could be a game changer where we can see large scale implementations of AI in the logistics sector as well, especially in the 3PL logistics services. Implementation of AI can reduce human errors, and at the same time, it can facilitate large scale automation of the environment.
Modernizing 3pl Logistics
As we know, that automation reduces the need for human labor, and this drastically leads to the reduction of the overall cost of operation. Industry-wide studies have found that supply chain systems can reap huge benefits from the implementation of AI in their environment, as it can increase as well as replace the human capabilities completely.
This has been already established is a study jointly conducted by global 3PL logistics services leader DHL and IT major IBM. IBM has been one of the key leaders in the field of AI, through its innovative application Watson. The study also finds that the implementation of AI in the logistics industry can lead to the enrichment of customer experience.
O ne of the key implementations would be “voice assistant applications enabled with AI”, that could be just like a chatbot or intelligent response system. Customers can always engage with these voice assistants and can get a faster response in comparison to the human agents.
For example, there will be less queue time, faster resolution, quick follow-up etc. As we have seen in case of some other applications as well, that basically there is no queue when you are interacting with a chatbot, but with a human agent, there could a long queue, especially during the peak hours.
Automated States Message till shipment gets delivered
Customers can even get automated status messages till the time their shipment gets delivered. Hence, it could be said that these kinds of implementations would only lead to a predictive as well as a proactive environment for the 3PL logistics company. The end result will be an elevated customer experience.
AI enabled services will help the logistic services to revamp its operating model from reactive mode to proactive mode, and develop a paradigm that will completely predictive. This will help in optimizing the costs and neutralizing any kind for uncertainties. As a result, this will develop a favorable environment for the logistics industry.
A good example will in this regard be predicting the delivery of a particular shipment. It has been found that on many occasions the shipment gets delayed, and the customer comes to know only at the last moment. However, AI can do predictive analysis and can predict beforehand about the delivery time of the shipment.
So, in case there is a delay, it can inform the customer beforehand, not living any room for last minute surprises. AI often analyses the trends, and then learn those trends with the help of deep learning (it is a part of machine learning), which ultimately helps to predict.
A nother application of AI will be the usage of image recognition for determining the conditions of the assets as well as the shipments. In fact, with AI there are endless possibilities for 3PL logistics services companies.
Also read: A Guide To Starting A Career In AI