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Top 5 Advantages of Interactive Voice Response (IVR) for Your Call Center in 2018

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Interactive Voice Response (IVR), is a type of call center software that basically computerizes communications with client calls. Call centers use it to create pre-recorded sounds which help customers in getting the right procedure to attend the appropriate agent. Call centers, banking sectors, and many private organizations use Interactive Voice Response. Therefore you can call it the most affordable robot in common languages. There are some misconceptions about this technology like it is an auto attendant etc. Actually, the core idea behind this technology is to take the input from the customer and process immediate output. In this article, we will discuss top 5 advantages of interactive voice response system for your call center in 2018. Here is the list of top 5 advantages of IVR, check it below!

It increases call capacity

If you are a start-up call center, you can use Interactive voice response or IVR to direct callers to your agents. This technology can help your call center to increase its call capacity especially inbound calls. When customers will listen to the pre-recorded instructions, they can easily select the right department to solve their problems or give them the right information’s. In another way, I can say, IVR system can build a solid trust-bridge among customers and call centers. This will automatically bring more traffic to your call center.

It saves answering talk time

IVR technology can help your call center in saving the answering talk time of your clients. Well, it is a good thing for a startup call center which entirely provides solutions to clients. Frontend IVR technology can be used to direct customers as they wish which means if they want to talk with the R&D department, it instantly redirects them to the right agent in this department. It reduces the answering talk time of your agents as they only answer on the topic that they know.

It solves issues before the agent

IVR technology is capable of solving different issues of customers before the agent receives the call. It means, when a customer wants to know about a particular product and calls on your toll-free number, he can listen to a prompted computer voice that will give him all the information. This not only saves the time of your agent but also gives the customer instant solution.

It is cost saving

IVR system does not require any extra hardware installation and you can easily set up on your existing computer. If you are a start-up call center, you may like this characteristic of IVR system which eliminates your additional cost. There can be more examples like if you have a few agents in your small inbound call center, you can easily set up the IVR to redirect calls as you want. This will lessen the work burden and save the extra cost of your call center.

Highly customizable

IVR technology is highly customizable as per the needs of various businesses. It generally uses pre-recorded voice to guide customers and guide them to the right agent in call centers. If a bookstore wants to sell its books, it can customize the IVR as per its needs so as a computer selling the shop. If your target audience is Japanese, then you can customize the IVR to speak in the Japanese language. It can be called the most inexpensive robot or the primary stage of artificial intelligence.

Bottom Line

In this article, we tried to bring you the top 5 advantages of IVR system for your call center in 2018. We know there can be more advantages but we only wanted to point out the major advantages of IVR. If you like this article or you find it informative; you can visit our pagehttp://sip2dial.com/products/interactive-voice-response/ for more information about IVR.

Siddharth Kashyap loves crafting content and sharing information about technology and business. Since the world mainly revolves around, business growth, and technological advancements, you can always find her delved into the digital world.

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Microsoft Co-founder Bill Gates Buys ‘Aqua’ Superyacht For Rs. 4,600 Crore That Runs On Liquid Hydrogen

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Bill Gates' Superyacht Aqua

Well, now that sounds like Bill Gates, Right? Do you know Microsoft’s co-founder, Bill Gates has recently purchased a super luxury yacht for whopping Rs 4,600 crores that run on liquid hydrogen? This is something which we can call as a super luxury thing and proving him correctly as the world’s third-richest man. Another interesting that about gates is that he is a regular super yacht holidaymaker but has not previously owned any luxury yacht and he used to rent these during his summer trips.

He revealed his plans of buying the superyacht at the Monaco Yacht Show last year in December and arguably this is one of the first of its kind superyacht powered by liquid hydrogen.

If it sounds interesting to you, then scroll down to know more.

Who has designed this ‘Aqua’?

Bill Gates Aqua ship

via: Video Grab

Bill Gates is the first person to buy such a luxurious thin. No one has purchased something like this before by anyone. The super luxury yacht has been designed by the Dutch design firm, Sinot that costs worth $644 million i.e. Rs. 4,600 crores only.

What are its specialties?

Bill Gates' Superyacht Aqua

© Sinot

According to the report of Daily mail, this superyacht is a 376-foot-long liner that can accommodate 14 guests and 31 crew members. It has five decks, an infinity pool, helipad, spa, yoga studio, beauty room, massage parlor, and a gym. Now, what you can ask for more? Do you know what’s the most interesting feature? It’s the use of alternative fuels which makes this ship carbon-emission free.

Have a look at what designer Sander Sinot has said, “With every project, I challenge my team and myself to surpass ourselves. For the development of AQUA we took inspiration from the lifestyle of a discerning, forward-looking owner, the fluid versatility of water and cutting-edge technology to combine this in a 376-foot) superyacht with a fully operational liquid hydrogen and fuel cell system that features groundbreaking in technology, as well as design and aesthetics.”

Also read: Dubai’s “The Floating Seahorses” Villas are All You Need To Know About

It operates wholly on liquid hydrogen and no electricity

Bill Gates Buys 'Aqua' Superyacht

© Sinot

The best part about this yacht is that it does not use electricity as it runs on liquid hydrogen. No electricity is used to power the motors and propellers of the yacht. The ship also has the potential to cover the distance between London and New York without any need to refuel. Amazing it is. It is also expected to make its debut in 2024 and have diesel back-up.

What do you think about this cutting-edge technology?

Also read: 7 of The Most Awesome Man-made Islands Around The World

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5 Of The Biggest Upcoming Innovations In The Telecom Industry That Will Transform The Way We Communicate

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Upcoming Innovations in the Telecom Industry

We have already ended 2019 at a good note, now we have entered into another year, 2020 and there are lots of hopes regarding the technological upcoming innovation in the telecom industry. In 2020, we are hoping to see the continuation of the groundwork that was laid back in the previous years. Want to know about those technological capabilities which are ready to be launched this year?

Here we take you through 5 of the most relevant trends for 2020.

1. 5G for fast internet on our mobile phones

Wow! That’s something nice. The Internet has really taken our life and with the time our expectations have also risen. So, here comes 5G. In 2020, most of the operators will offer 5G networks along with some advancement like greater bandwidth, higher user density, low latency, and reliability. Though the technology already exists it is not widely accessible as a service in the market for the users. So, we are really looking forward to this.

Also read: 4 Tips From Instagram Influencers To Increase Followers

2. A superfast Wi-Fi 6 for better connectivity and faster data transmission

Another technological trend, superfast Wi-Fi 6 will also come that will help us with better connectivity. With their introduction, existing problems like low network performance will become better. The combination of two technologies i.e. 5G and Wi-Fi 6 will be a perfect combination for improving end-to-end connectivity in our home and offices.

3. Artificial Intelligence (AI) and Big Data for improved customer services

Artificial Intelligence (AI)

via: Flickr

Now, this is yet another technological trend that we are hoping for. The telecommunications sector sees AI as a facilitator of spectacular improvements in communications technologies and services. To optimize their operations, operators will be implementing AI to offer better and improved customer services, create smarter network implementations and incubate new companies that can develop more advanced services.

We all know AI makes use of chatbots and virtual assistants to improve customer services and satisfaction. In fact, they also help in detecting fraudulent activity. Not only this, but it is also helping in analyzing large amounts of data collected from multiple sources.

Also read: Facebook Is Building Its Own Operating System from Scratch To End up Its Reliance on Android

4. Rich Communication Services will help us all to get more out of texts

Rich Communication Services (RCS) will help us all to get more beyond texts. They will replace the old way of sending and receiving text messages. Well, this service will allow the users to share the images, emojis and much more and that is through an inbuilt messaging app. No, No, you don’t need to sign up or take some kind of subscription to use this service.

5. More focus will be on Digital privacy, cybersecurity, and resilience

cyber security, and resilience

via: Pexels

Now, telecom operators will be focusing more on digital privacy, cybersecurity, and resilience to safeguard themselves against cybercriminals and other unscrupulous individuals. In 2020, cybersecurity will be helping companies and individuals to be less exposed to risks that could cause great harm later. Now, the companies will be focusing more on offering protection which will come integrated into the new services offered by providers.

So these were some of the technological trends that we are going to come across in 2020. Aren’t you excited?

Also read: 6 of The Coolest Tech Gifts Ideas To Present Your Gadget-Obsessed Friend

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5 Useful Gmail Tricks That Will Help You Become A Gmail Power User

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Undoubtedly, Gmail has revolutionized the way we work professionally. You can’t even imagine, Gmail is giving us so much and that’s free of cost which was the case before. Gmail is one of the best web apps that has come a long way and has improved a lot and it’s still in progress. There are plenty of browser add-ons and extensions that can enhance Gmail specifically far beyond its original parameters. Not everyone knows everything about Gmail, yes; I am talking about some of its hidden Gmail tips and tricks that can help you become a Pro Gmail user.

Let’s get started to master your understanding of besides sending and receiving messages through Gmail.

1. Gmail’s smart compose feature will help you to respond more quickly

Gmail's smart compose

Gmail’s smart compose feature is one of the best features that help you predict what you are going to type next and completes your sentence or entire phrase just by pressing the tab key on your computer or by tapping the space at the end of the predicted phrase on a smartphone. To turn this feature on,

You need to go to → Settings → General, and then toggle the “Smart Compose” button on.

2. Schedule an email to send later

This feature of Gmail lets you schedule your emails at a later date. By using this feature, you can decide when exactly an email gets sent. You can set up this feature by clicking the little upward arrow next to ”Send” and selecting a time and date; you can stay on the top of deadlines while living your life to the fullest. When you are finished with your email, click the down arrow at the bottom left of your new email next to the ”Send” button.

Then, you will be prompted with “Schedule Send.” Use this feature without having to put a full stop to your normal life to send automatic emails on the date and time decided by you.

3. Find emails by date

Find emails by date in Gmail

This is one of the best features of Gmail about which many of us don’t know. If you exchange a lot of emails with a certain recipient or about a certain topic and you need to find an old email without having to search through hundreds of search results. Add something like “before:1/2/2020” or “after 8/16/2019” to your search. This will help you narrow down your search and speed up your search results.

4. Nudges

Gmail Nudges

If you are a procrastinator, then you are going to love this feature, especially if you forget to reply or followup up on your e-mails on time. This feature will drop old emails back in your inbox and you can reply or follow up accordingly when you want.

To set up this feature in your Gmail, you need to scroll down on the General tab in settings to enable it.

5. Un-send an email

Gmail Undo email

There is a feature using which you can un send your original email in the case if you have written something wrong by mistake. This feature will help you to recall a sent message for up to 30 seconds after you have sent it. To set up this feature,

You need to go to the settings icon on the top right-hand corner of your Gmail homepage, choose Settings → General, then toggle on “undo send.”

So, these were some of the best Gmail tips and tricks that will change the way you email.

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