At certain points in time, you need to take your Kia vehicle to your usual service centre for regular maintenance or even repairs. However, there are occasions that prompt you to find another Kia dealer service department to entrust your unit to. Perhaps, you have moved to another place far from where you originally bought your car. Or, you are just dissatisfied with your current service centre. This is where a bit of problem arises—it can be confusing to figure out who is the best new team to take care of your car and how to spot those who are just trying to take advantage of you and do some shoddy work.
Well, you are in the right place! In this article, you can gather some useful information on how to pick the right Kia service department for your precious vehicle.
Signs of a Good Service Centre
Not all car service centres are created equal. Some will absolutely provide you with the satisfaction that you are looking for, but others are not as good as they claim to be. To be sure of your option, prioritise looking for these qualities.
1. They have certified mechanics who are trained consistently
Ideally, your chosen service centre should have a team of technicians who are factory trained and certified by Kia to do the maintenance and repairs of their cars. This ensures that they are knowledgeable and skilled enough to work on the specific make and model that you have.
2. They are known to offer excellent service
There are a number of ways to determine whether a Kia customer service is good or not. You can call them and see if they are friendly and prompt enough to listen to and answer your queries properly. You can also read customer reviews. Are their previous and existing customers satisfied with their turnaround times? How about other privileges that can make your experience with them better, like replacement vehicles or comfortable lounges? Both good and bad feedback will give you an idea about the quality of their service.
Aside from calling the centre and reading reviews, you can also personally ask people you know in the area who have previously used the centre’s services.
3. They use original equipment manufacturer (OEM) parts
A good Kia dealer service department always uses OEM parts. While it is acceptable to use ordinary parts for minor repairs, like changing filters and brake pads, OEM parts must be used for serious repairs. After all, it ensures the best results and keeps the warranty intact.
4. They have neat and organised workspaces and service bays
This is one aspect most customers would fail to observe. But actually, the tidiness of a centre reflects the quality of their services. Needless to say, a disorganised and messy shop is not conducive to quality work.
5. They offer fair pricing
Service centres offer different prices, so do your research. Determine what the average price is for the services that you need and find those centres whose offers are relatively close to it. Also, remember that costs would differ for every model. For your Kia Picanto service cost, ask for an estimate of the services your car needs for its mileage.
Ready to Head Off to the Service Centre?
Doing a bit of research will go a long way in finding the right Kia dealer service department to work on your vehicle. Knowing that your precious investment stays in good and capable hands, you will have more peace of mind. If you find that a dealership and service centre has all the qualities that give value for your money, then go for it! Just remember this—make sure they have the manufacturer accreditation and authorisation to do their job.
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