Customer care plays a significant role in building a reputation or a company. With a reliable customer care team, you are more likely to reduce churn rates and improve customer experience with your brand. Having a remote customer care team comes with many benefits to your business. Your customers will always have someone to listen to them round the clock.
If you want a remote customer care team, you can reach Aircall and have your team ready. Here are the reasons why you should look forward to hiring a remote customer support team for your brick and mortar.
1. Increased productivity
When you hire a remote customer care team, you are assured improved productivity. The reason for this is simple. According to recent research, it has been shown that most remote workers devote more working hours and approximately 1.4 more days to work-related tasks compared to their in-office colleges.
Working remotely means less juggling to settle in the office and no commuting. The time most workers spend to move to and out of work can be put to productive work. When your customer care team has less stress, it means they will serve your customers better and friendlier.
2. Low expenses
Having a remote customer support team means saving a lot of resources on company expenses. First, you don’t need office equipment to have your team working. The cost of employing an in-house customer support agent is approximately $70,000 per annum in the US.
It means if you want to set up in-house customer support for your business, you should have the resources. For remote customer care, you only hire these employees when you need their services and this way, you save some resources for growing your business.
3. Experienced staff
Your pool of choice when hiring a remote customer care team expands globally. When hiring traditionally, you are limited to choosing only workers from your geographical location. By going remote to recruit, you can get the most talented and experienced individuals applying for a position in your company as customer support.
Telecommuting is made possible when companies hire their customer support remotely. Your company can compete with the leaders in the industry by hiring a remote customer care team. The labour rates also drop when you hire a remote customer support team. You are more likely to pick a highly experienced team at a lower cost, which means you save a lot of money on salaries.
4. Reduced laxity
Having a remote customer care team means your clients or prospects will never miss someone to address their issues when they contact you. When you have a remote customer support team, you are assured the flexibility and you need.
5. Speed up the hiring process
Hiring a new team is quite tedious and takes a lot of time. You have to look deep into the kind of employees you are bringing on board to join your team. In most cases, you end up spending hours sending resumes and arranging for interviews, and even communicating back and forth with hires to arrange for meetings.
Filing a single spot in your team can take months if you don’t have experts that you can assign to find the right candidate for the job. With a remote customer care team at your disposal, you will realize you spend little time looking for the right talent to join your team. It allows you to build a significant workforce within the shortest time possible.
6. Remote working
With a remote customer care team, it means you can be working from anywhere you want. You have the freedom to manage your business from anywhere, which can benefit your employees in many ways. Your customer care team can choose to work from your office or anywhere they want to meet the KPI you set.
It means your employees can have a work-life balance that directly influences their productivity. When workers are comfortable working with you, it means they can stay around for the longest time.
7. Environmentally friendly
If you want to join the green bandwagon, you should look for a way to hire a remote customer care team. Having a small customer care team is suitable for your employees and the environment.
You can think of it this way; the electricity your team uses to have office work done and the gas they use commuting to work. All these can be reduced when you opt for a remote customer care team.
You are also free to hire customer care experts from different time zones. It means you will have a team that provides 24/7 customer support to your client. A business that intends to establish itself should have a dedicated and remote customer care team to gain a competitive advantage.
Also read: 8 Questions to Ask Before Transitioning to a Full Remote Office
