If the CenturyLink Outage is local and has happened only in your home you can visit the troubleshooter to generate a repair ticket. Then a technician will arrive soon to fix the issue for you. Centurylink is one of the best internet providers in the world. They offer cable, fibre, phone and wireless services to many states in the US. It is now known as Lumen Technologies and it is a top telecommunications company. Plus its headquarters is located in Monroe, Louisiana.
The company offers excellent communications, network services, security and a lot more for their clients. Also, they are part of the S&P 500 index and the Fortune 500. Some of their communication services are local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), Ethernet, data integration and more.
One of their special services is Quantum Fiber which is a broadband Internet provider to small and slowly developing locations.
No matter where you are located you can benefit from their amazing services to get the best internet. It is billed by the month of 28-31 days for each month. But you will also be billed the same even when you get a CenturyLink internet outage for a day or many days. For preventing this scenario you can ask for an outage-time refund which will help you get out of paying the bill. If you have experienced a CenturyLink outage here are some of the steps you can follow to get compensation.
What is the cause of Centurylink Outage?
Some of the natural causes of Centurylink Outage is a strong wind, snow, ice, lightning and a lot more. Also when a tree hits the internet lines it can cause a Centurylink Outage. If the internet lines require maintenance or cable problems this is also one of the reasons for the outage. Many times cyber-attacks are increasing and this is leading to a lot of outages.
How to check for CenturyLink Outage?

Are you are experiencing CenturyLink Outage? And want to know if the company detected it? You can check this using the steps below. There is a troubleshooting tool that you can use to trace the signal.
- First of all, you have to open the Residential Troubleshooter.
- Now enter the zip code.
- Report your outage.
- You can also visit the Residential Troubleshooter page and type in your account number. Also, enter your zip code. Then the troubleshooter will tell you if the outage is local or not.
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How to get compensation for CenturyLink?
It is the policy of CenturyLink to refund their 24+ hour periods if you face any outage because of signal failure or equipment.
1. Report about the CenturyLink Outage
If you want to get your refund you have to report the outage. It will be processed based on the dispensed funds. The company will view the outage times and if they come to know about it they will lessen some of the amounts from the bill. But you have to ask them about it as they will not do it automatically.
You have to go to the troubleshooter tool, the service page or call them through the phone. In this way, you have to confirm that you have faced an outage.
2. Call the company for a refund
You have to call customer care service and ask the company to partially refund the bill. As CenturyLink is a large company they will have a look at your outage report, credit your account and also the bill. You may also get a customer-service runaround.
3. Check your bills
After you have made the report and the credit is applied you have to check your next bill. Find the credit listed and the lessened bill amount. If it is not available you can again follow step 2 and repeat it till they reduce the bill amount.
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How to return CenturyLink modem?

If you want to return a modem to CenturyLink it is vital to follow some of the steps. Here are the instructions below to do it.
- First of all, you have to go to the CenturyLink website and click the start your return button.
- Enter your name and address on the page and you will have two options. One is Print and email your return label and the second is to Request a QR code. In the first option, the label will get emailed to you as a PDF. Then you can print it on the spot or afterwards. By choosing the second option you will get a digital code which you have to take to a UPS store with a boxed modem. The clerk of the store will scan the code and will ship the package for return to the company.
- For ensuring the safe passage of the modem package you have to properly return the modem/router and all cords that you got. Also, pack the other accessories along with it which you received from the company.
- You have to neatly pack all the items in a box with flaps intact. You can soft materials inside the box for the materials to safely reach the destination.
- Now close the box using strong tape.
- Use the printed label on the solid line. You have to attach it on the single side of the box with a clear shipping pouch.
- You have to drop the box at any authorized UPS Shipping Center.
Conclusion
During a CenturyLink outage, you can follow the useful steps above so you can get compensation from the company. In this way, you can only pay for the internet you use.
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