The logistics industry is evolving every day to stay ahead of their customers’ demands and needs. They need to stay updated with the customers’ demands by following effective strategies and providing them with the best customer experience. Tracking is the foundation of the logistics industry. Package tracking systems have become essential in this age. Businesses need to use the best app or software that is available out there.
The software does not only have to be efficient but should also provide the necessary information that a business needs to incorporate during planning. Moreover, it needs to be cost effective and it needs to be integrated with the existing system of the business. Companies like PackageX cater to the needs of the logistics industry and offer a range of apps to track shipments.
Tips to Shipment Tracking
There are multiple advantages of tracking shipments. If your business follows the old methods of package management then there are chances that you or your customers cannot track shipments. Your customers should be able to track their shipments to stay updated with the delivery status. It does not only provide real time tracking information but also improves customer satisfaction. What are the tips for shipment tracking? How do they help? Let’s have a look!
1. Automate Shipment Management
You need to have software or an app in place to automate your shipment management. Why is it important? In this fast-paced era with increasing consumer demands, businesses need to handle a huge volume of shipments. Especially after the pandemic, shipment volume has increased. The warehouses, mailrooms, and package rooms are cramped up with mail and packages all the time.
With efficient software, it is very easy to handle such a high volume of the shipments tracking. It helps to keep the shipments in place. Not only it helps with package organization but also helps with improved customer satisfaction. The turnaround time for packages increases and the staff can quickly retrieve any shipment. Such systems also allow the business owners to have complete control over shipments from anywhere, any time. This is one of the most useful tips to shipment tracking that can help you manage your shipments effortlessly.
2. Use a Tracking App
Be it the consumer or the business owner, a tracking app is important. Being a business owner, you need to have complete access to the tracking details of each shipment. This way, you can plan future deliveries better, have accurate details of your stock, and also be in a better position to provide prompt customer support.
For the customer, a smooth and seamless tracking experience can do wonders with regards to customer satisfaction. If a customer can get complete tracking details of their package within two clicks, they will definitely be pleased with the overall experience and opt to come back again. Inaccurate and troublesome tracking can often be a dealbreaker for many customers.
There are tracking apps now which can give you shipment tracking details for different companies, all at once. No matter who is carrying your shipment, you only need one app to track across them all. In days gone by, it was often the case that you had to wander through multiple sites and enter different tracking numbers each time to get details of all your packages.
3. Communicate Shipping Information
This tip holds true for e-commerce companies and online stores. Whenever you dispatch a package to a customer or another business, be sure to send out a confirmation email that has all the shipment information in it. This can include tracking ID or number, shipping carrier, shipping date, package size, and in most cases, even an estimated delivery time. The estimated delivery time is very important in most cases since the receiving party will often be making their plans for the day around that time. Customers can even hold on to their holiday or travel plans because they are waiting for a shipment. In these cases, an estimated delivery time is very helpful.
By having the shipment number in the confirmation mail, you can also reduce the number of calls that your customer service department gets regarding shipment information. Now the customer can simply go online and check out the shipping information themselves! This tip to shipment tracking is very important to keep your customers satisfied.
4. Check Your Spam Folders
A lot of us are guilty of this, not checking our spam folders. Different mail services employ different kinds of spam filters which can sometimes block out even important mail such as tracking information. If you are expecting tracking information but haven’t yet gotten it, be sure to check out your spam folder so you don’t miss out!
Now that you are familiar with some tips to shipment tracking, you can rest assured that you won’t be missing out on any important information regarding your shipment and will be aware of its whereabouts!
Also read: What To Be Aware Of When Shipping Items To Major Cities