Artificial intelligence is evolving rapidly and has created its space in almost all the spheres of human life. However, the importance of Artificial Intelligence in e-commerce and sales is much more than what we would have thought it to be. The conversation intelligence software is one of the great works of Artificial Intelligence. With machine learning and natural language processing, this software aims to provide a number of benefits to the sales manager and the entire company. Popular systems like the conversation intelligence platform from Allego are used by sales forces worldwide to get better at business communication. Here are some of the things that you must consider when choosing conversation intelligence software.
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1. Must be User-Friendly
The conversation intelligence platform that you choose must be user-friendly. If the platform isn’t easy to use, you might lose interest in it very soon. A fast-working platform makes work easier and less tiring.
2. Must Have a Quality Voice Assistant
The platform must have a high-quality built-in voice assistant that not only allows you to talk to your customers efficiently but also allows you to resolve the queries without any interruption or quality issues.
3. Must Be Multilingual
Sales agents have to receive calls from all over the world. Although English is an international language, there are still people who are not so familiar with it. This is why you must prefer a platform that offers a multilingual feature. This means that it must provide assistance to the sales representative to communicate in more than one language.
4. Must be Functional with All Social Platforms
The conversation intelligence platform must be functional with all the social media platforms such as Instagram, Facebook, twitter, and so on. This helps your customers to follow and connect with you through any of these platforms as well. Besides this, it even makes it easy for you to notify the customers regarding any update through social media.
5. Must be Secure
Last but not least, your conversation intelligence software must be secure to use. Ensure that the platform you choose has all the preventive measures and security seals that protect it from all sorts of damages, fraud, data theft, and breaches. Everything must be secure, starting from the login process till the end.
6. Must Have a Live Chat Option
If the conversation intelligence platform offers the live chat option, then it would be really great. A live chat helps in building trust within the customers and to better understand their requirements. Though a live chat option in conversation intelligence software isn’t too common yet, it might become a must-have feature in this software in the upcoming years.
Attending so many calls per day could make any person tired and thus increases the chance of forgetting the important things as well as the possibility of errors.
Besides this, monitoring each and every call and then deriving its outcomes could be quite hectic and time-consuming. However, with the help of conversation intelligence software, all of this could be done within no time at all.