We completely understand if you’re at your wit’s end because the United States Postal Service is one of the few companies that seems as determined to avoid being contacted as you are. We’ll make every effort to provide you with the support and information you require, so hopefully, your frustration ends now. The contact information you can use will be provided in this post, along with an explanation of how and where you should focus your effort. Continue reading so that we may talk about the typical issues people have with the USPS and how to contact USPS.
Phone
1 (800) 275-8777 – Customer Service
The option with the highest likelihood of connecting you to a real person on the other end of the line is this, USPS’s primary customer care number. Get the information you require by following the automated menus and entering your tracking or confirmation number.
On Monday through Friday, 8 am to 8:30 pm ET, and on Saturday, 8 am to 6 pm ET, all USPS phone numbers are accessible.
You can memorize this number by dialing 1 (800) ASK-USPS if you’d like.
1 (800) 222-1811 – Delivery Tracking
Call this number to find out the location of a shipment. Enter your tracking data by following the automated menus. You’ll be given a selection of tracking information alternatives to assist you in finding your package.
If you want to track information through text, you can text 1-800-222-1811. Answer the SMS questions with HELP, INFO, AIDE, YES, or NO.
1 (800) 344-7779 – Technical Support
You want this number if you’re looking for instructions or assistance with one of USPS’s online services. To access prerecorded tutorials on informed delivery, notification alerts, online user profile setting, and more, select “troubleshooting” or “how to.”
This appears on caller ID as “Processing and Distribution,” so if you have a business connection with the post office, this might be your best choice.
1 (844) 737-7826 – Stamps & Store Orders
Call this number if you need assistance purchasing stamps or mailing supplies. The hours for this number are noticeably different from the others. On weekdays, they’re only open until 4:30 pm ET; on Saturday, they’re closed.
Call 1 (800) 610-8734 if you especially want free shipping supplies.
If You have A Tracking or Confirmation Number, Use The “Email Us” Form on The Website
What constitutes an email, according to USPS, appears to have a broad meaning. It’s not possible to email them; instead, you can use the web form on their “email us” page. Enter your tracking or confirmation number to open the form and send your request.
On the “email us” tab, scroll down if you don’t have a tracking or confirmation number. A lot of the frequently asked questions are helpful. Sadly, without a number, you cannot use the web form.
Contact postalone@email.usps.gov or socialmedia@usps.gov by email
Even if USPS doesn’t make it easy to chat with a live person, we’ll excuse you for trying this email address as it is not publicly listed for customers. A person might answer if you email one of these addresses. If you’re lucky, they might forward it to someone who can assist you.
Using social media email will be more successful for you. There haven’t been any recent updates to the USPS Postal One programme webpage.
What to Do If You don’t have A Tracking Number?
#The best place to seek assistance is at your neighbourhood USPS office.
For reasons that cannot be explained, USPS makes it very challenging to receive assistance without your tracking or confirmation number. If you have yet to receive that information, you might be better off seeking a staff member for assistance at a physical post office. We know that is frustrating, but USPS doesn’t provide alternatives.
Filing A Claim
To file a claim, complete the online form provided by USPS.
Log into your online account and upload the necessary paperwork to submit a claim. You will require a mailing receipt, a tracking number or label, and evidence of value. Take pictures of your package because you’ll need them to prove the damage was done.
Unfortunately, if a package goes missing and it is not insured, you cannot make a claim.
There are no other means to lodge a complaint with USPS than making a claim or phoning customer service at 1 (800) 275-8777 and complaining to the customer service representative.
Missing Packages
To ask them to look for your email, submit an assistance request form online.
It’s a little annoying, but the “email us” link described previously is where the missing mail help form must be submitted. To submit an assistance form, enter your tracking or confirmation number and follow the on-screen directions.
After you submit the form, it’s unclear what will happen, although USPS promises to start an investigation.
Porch pirates and robbers are unavoidable, but USPS has no recourse. Simply ask to speak with your neighbourhood police instead.
Summing Up
So, by now, you must be aware of the USPS email address, phone number, and how to contact the United States postal services. To know more about this in detail, give this article a complete read!
Also read: Everything You want to Change PayPal Email Address
